Shipping & Return Policy
We offer free delivery worldwide.
In the UK our orders are shipped with Royal Mail and if placed before 2pm GMT (Monday-Friday) will arrive within 48 hours. Our warehouse is closed at weekends.
International orders are delivered by DHL Express. For international deliveries, customs and duties will be applied at the checkout.
Delivery timelines | |
Countries | Timelines |
Delivery to the EU | 2 business days |
Delivery to the US | 3 business days |
Delivery to Middle East | 3 business days |
Delivery to Asia | 4 business days |
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. Please note that your billing address must match the address on your credit card statement.
When your order is shipped, we will send you a confirmation email.
Before we can dispatch your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available, and we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. We will endeavour to send your order out as quickly as possible but please note there may be a slight delay in processing orders and returns during our peak seasons (sale, holiday seasons and promotions).
Customers are expected to sign for goods, but our delivery partners can also accommodate contactless delivery if preferred. Please be aware, however, that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing orders if non-signed for arrangements have been selected (e.g. if you select a 'safe place'). If in the UK, we suggest you download the Royal Mail app to track your parcel.
If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.
Items come in a handmade garment bag and delivered in a 100% recyclable, discreet brown bag with no indication of its contents. Unfortunately, we do not provide or sell gift packaging.
If you have any questions regarding shipping please contact us on clientservices@thefemalearchetypes.com
Returns
The Female Archetypes offers a 14 day free return window in which to return any unworn garments or products. All items must be returned in their original condition with all garment tags attached. Please email clientservices@thefemalearchetypes.com and we will send you a return shipping label.
Items must be undamaged and returned in their original condition, in sealed packaging, with all garment tags attached.
Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit. Item(s) must be returned from the original shipping country.
Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price directly to the original method of payment used for purchase. We do not refund duties, taxes or tariffs for items returned, other than for faulty items. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. If you choose to return your items by an alternate shipping service your postage costs are non refundable.
Please allow 5 working days for your return to be processed. You will receive an email notification of the status of your refund once processed.
Items are faulty if they are received damaged. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered. If you believe your items to be faulty, please contact: clientservices@thefemalearchetypes.com
Please note, items that are damaged as a result of normal wear and tear are not considered to be faulty.